Cancellation policy

Eight and Crew – Order Cancellation Policy

At Eight and Crew, every order is prepared with care so we can deliver high-quality pieces for your little ones. To keep our process smooth and fair, please review our cancellation policy below:

In-Stock Items

• Orders for in-stock items may be cancelled within 12 hours of purchase, as long as the order has not already been packed or shipped.
  
• Once an order has been fulfilled, it can no longer be cancelled.
  

Preorder Items

• Preorder items are made specifically for your order and are final sale once the preorder window closes.
  
• Preorders cannot be cancelled after the closing date, as production starts immediately with our manufacturer.
  

Custom or Personalized Items

• Custom, personalized, or made-to-order pieces cannot be cancelled once the order is placed.
  

Local Pickup Orders

• Local pickup orders follow the same cancellation guidelines as in-stock or preorder status.
  
• If a local pickup order has already been packed, it cannot be cancelled.
  

How to Request a Cancellation

To request a cancellation (within the allowed window), please email us at hello@eightandcrew.com or message us through our shop portal with your order number.

Refunds for Approved Cancellations

• Approved cancellations will be refunded to your original payment method.
  

• • Please allow 3–5 business days for your bank to process the refund.